Refund Policy

1. Paddle’s standard refund policy

Oltiva Ltd adopts Paddle’s standard Refund Policy by reference for purchases processed by Paddle. Read it alongside Paddle’s Buyer Terms for eligibility, time limits and refund handling. The version applicable to your transaction governs that purchase, subject to mandatory consumer rights.

Oltiva does not offer a separate money-back guarantee or seller-defined refund period. Paddle considers requests under its policy and applicable law; submitting a request does not by itself guarantee a discretionary refund.

2. How to request a refund

For a Paddle purchase, visit paddle.net and provide the purchase email, order/receipt reference and reason for your request. Paddle, as Merchant of Record, handles refund requests and payment enquiries. Do not send full card numbers or passwords.

You can also write to Oltiva Ltd at 25 Pendre Crescent, Llanharan, Pontyclun, CF72 9PP, United Kingdom, or email Oltivasup@outlook.com for assistance, or see Contact & support. If a purchase was processed by another provider, use the provider named on your receipt; this page does not move historic purchases.

3. UK consumer rights

Nothing in this policy or our Terms limits your mandatory rights under UK consumer law, including the Consumer Rights Act 2015 and applicable cancellation rights under the Consumer Contracts Regulations 2013.

UK consumers may have a 14-day statutory right to withdraw from eligible digital content or service contracts, including the initial subscription purchase. The applicable rules depend on the supply and any valid express consent and acknowledgement given at checkout. Merely using Oltiva or accepting these website terms does not, by itself, waive statutory cancellation rights. Refer to Paddle’s policy for how these rights apply to your purchase and contact Paddle promptly to exercise them.

Your rights where digital content or services are faulty, not as described or otherwise fail applicable legal standards remain unaffected. Contact Oltiva Ltd at Oltivasup@outlook.com about technical problems; if unresolved, contact Paddle with the details and our response.

4. Subscription cancellation

Oltiva Membership is £29 per month and renews monthly until cancelled. You can cancel at any time to stop future renewals through the “Manage subscription” link in your Paddle receipt or via paddle.net. Ordinary cancellation takes effect at the end of the current paid billing period, with access continuing until then. Exercising a statutory withdrawal right or requesting a refund is separate from ordinary cancellation.

See our Subscription & Cancellation Policy. Refund eligibility and any consequences of an approved refund are governed by Paddle’s applicable terms and mandatory law; this page does not change membership access rules.