Subscription & Cancellation Policy

1. Monthly membership

Oltiva Membership is £29 per month in GBP. The monthly subscription renews automatically until cancelled. There is no annual plan or introductory discount. New members who join through our Property Wealth Summit page may take one 7-day free trial: card details are collected by Paddle, nothing is charged during the trial, and membership then renews at £29 per month unless cancelled before the trial ends. One trial per account. Any applicable tax, the amount due and billing information are confirmed at checkout. Authorising a subscription authorises recurring monthly payments under Paddle’s Buyer Terms.

2. Access and complimentary beta

Membership unlocks Opportunities and Analysis, subject to existing account permissions. Payment confirmation, not simply returning from checkout, determines paid access. Complimentary beta access is not a paid membership and does not create a payment or subscription. It can end without creating a charge; a paid purchase is needed to start paid membership.

3. Cancel future renewals

You can cancel future renewals at any time. Once cancellation is confirmed, membership access continues to the end of the current paid billing period, after which no further renewal should be charged. Cancellation does not itself close your account or constitute a refund request.

For Paddle purchases, visit paddle.net using your purchase email or receipt for subscription and cancellation assistance. The account’s Membership area shows the existing subscription status and management options.

4. Failed payments and changes

If a renewal payment fails, Paddle will notify you and automatically retry the payment over a period of days under its billing terms. While Paddle is retrying, your subscription shows as “Payment overdue” and membership access continues until the end of the billing period you have already paid for. If the payment has not succeeded by then, access to members-only features is restricted until payment is completed. If all retries fail, Paddle may cancel the subscription and membership access ends. Updating your payment method through the link in your Paddle emails or at paddle.net restores access once payment succeeds. Future price changes will be notified in advance as required by law.

5. Support and refunds

Billing, receipts and payment-method questions for Paddle purchases can be raised at paddle.net. For software/account questions see Contact & support. Oltiva Ltd adopts Paddle’s standard Refund Policy. Refund requests and statutory withdrawal rights are separate from ordinary cancellation and are explained in our Refund Policy. Your statutory rights remain unaffected.